Fair & Transparent Refunds
Our promise: no hidden fees, no confusing clauses. Just clear rules that respect you.
Overview
We want you to be completely satisfied with LEXA AI. This Refund Policy explains when and how you can request a refund for subscriptions and credit purchases.
Our goal is to be fair and transparent — no hidden clauses, no confusing jargon.
Free Trial
Every new LEXA account receives 4 free credits on signup. No payment information is required, so there's nothing to refund during the trial.
Use your free credits to explore any feature — hairstyles, beards, outfits, age transformations, hair colors, or AI image generation.
Subscription Refunds
You may request a full refund within 7 days of your initial subscription purchase if:
- You haven't used any credits in the current billing cycle
- Technical issues prevented you from using the Service
- You were charged by mistake or without authorization
Refunds for renewals are available within 48 hours of the charge if no credits have been used.
Credit Purchase Refunds
Individual credit pack purchases (if available) may be refunded within 48 hours of purchase, provided the credits have not been used.
Once credits are consumed on a transformation, that portion is non-refundable.
How to Request a Refund
To request a refund, email us at tabish@codewithtabish.com with:
- Your account email
- Date of purchase
- Reason for the refund request
- Any relevant order ID or receipt
We'll respond within 3 business days and process approved refunds within 5-10 business days.
Non-Refundable Cases
Refunds are NOT available for:
- Credits that have already been used
- Subscription renewals beyond the 48-hour window
- Accounts terminated for violation of our Terms of Service
- Requests made more than 30 days after purchase
- Dissatisfaction with AI results when the Service worked as described
Chargebacks
Please contact us before initiating a chargeback with your bank. Chargebacks initiated without contacting us first may result in immediate account suspension. We're always happy to resolve issues directly.
Questions?
If you have any questions about our refund policy, contact us at tabish@codewithtabish.com or visit our Contact page.
Have questions about this policy?
Our team is happy to help — reach out anytime.